Submit a Warranty Claim
SUBMIT A WARRANTY CLAIM
LOWA products are built for performance and durability. If a problem occurs due to a defect in materials or workmanship within one year of purchase, our warranty team is here to help. If you would like to submit a product service request, please start a request and our team will get back to you as soon as possible. Before you submit your request, take a moment to read our warranty conditions to confirm you’re eligible.
Warranty Service - Frequently Asked Questions (FAQ)
What does the warranty apply to?
The LOWA warranty covers any manufacturing defects for one year from the date of purchase.
What does the Warranty not apply to (including but not limited to):
Ordinary wear and tear
Damage caused by accidents, misuse, abuse, or abnormal use
Improper care, maintenance, storage, or handling
Alterations, modifications, or unauthorized repairs
Fit, sizing, or comfort issues
Products purchased from sellers who are not authorized LOWA retailers
Damage caused by exposure to heat sources (campfires, radiators, vehicle trunks, etc.)
Damage or deterioration caused by the use or application of oils, fats, greases, waxes, conditioners, or any other unapproved products. The use of any such products may void the warranty.
What will happen once I submit my Warranty Claim?
Once we receive your request, our team will complete a full assessment within 3–5 business days based on the information you provide and will offer options tailored to your submission. To help us process your request as quickly as possible, please ensure the Warranty Request is filled out thoroughly and accurately.
How are shipping costs handled to the warehouse for a warranty?
If the product was purchased directly from www.lowa.ca, we will gladly cover the shipping costs. However, if the purchase was made through another retailer, the customer will be responsible for the shipping fees to return the product to us.
How long will it take my product to be assessed or repaired?
On average, it takes our Warranty & Repairs team about 3-5 business days to assess your claim. Once the claim has been assessed, it can take us up to 2–3 weeks to repair and send back your footwear.
What if I am unsure that my footwear falls under Warranty?
We encourage you to complete the form nonetheless.
Do you offer repairs after Warranty?
Sport Dinaco offers a paid repair service for LOWA footwear no longer covered under warranty.
We can perform repairs such as:
Eyelet replacement
Stitching repairs
Heel Cap repair
Sole replacement
Rubber Rand repairs and minor outsole work
Other component repairs when possible
We also offer repair solutions for hydrolysis, which is the natural breakdown of polyurethane (PU) midsoles over time due to moisture and environmental exposure. Hydrolysis is not a manufacturing defect, but in many cases we can provide paid repair or reconstruction options to extend the useful life of your footwear.
For repair inquiries, contact: support@sportdinaco.com
What should I do if I don't have my Proof of Purchase?
Please email our Warranty Team at: support@sportdinaco.com