VAUDE Limited Lifetime Warranty
The most sustainable product is a used product. Environmental protection is firmly anchored in our corporate strategy. We require durability, highest functionality and quality from our products. In addition, they are designed to leave as small an ecological footprint as possible. You can contribute to minimizing this footprint by taking care of your product and repairing it if needed.
VAUDE Canada – Limited Lifetime Warranty
(Administered by Sport Dinaco Inc.)
VAUDE designs products that deliver long-lasting performance with the lowest possible environmental impact. If a problem occurs due to a defect in materials or workmanship, our warranty team is here to support you.
What “Limited Lifetime” Means
For VAUDE products purchased in Canada, “Limited Lifetime” refers to the reasonable useful life of the product under regular, intended use.
It does not refer to the lifetime of the purchaser.
This warranty applies to the original purchaser from the date of purchase.
What the Warranty Covers
This warranty covers manufacturing and material defects that appear during regular use of VAUDE bags purchased from VAUDE Canada or an authorized VAUDE retailer.
If your claim is approved, we will, at our discretion:
- Repair the product, or
- Replace it with the same or a comparable model.
If repair or replacement is not possible and the product was purchased from the Sport Dinaco direct-to-consumer website, a refund may be offered.
What Isn’t Covered
This warranty does not apply to:
- Regular wear and tear
- Cosmetic changes that occur over time
- Damage caused by accidents, misuse, or abnormal use
- Improper storage, care, or exposure to extreme conditions
- Alterations, modifications, or unauthorized repairs
- Fit, comfort, or preference issues
- Products purchased from sellers who are not authorized Canadian VAUDE retailers
Defects due to manufacturing or material failure during regular use remain covered.
How to Submit a Warranty Claim
Email: support@sportdinaco.com
Please include:
- Proof of purchase (receipt, invoice, or other reasonable evidence)
- Name and model of the VAUDE product
- A brief description of the issue
- Three photos:Front view showing overall conditionClose-up of the issueProduct label (inside the bag along the seam)
We aim to respond within 3–5 business days.
If a return is required, we will provide a return authorization number (RA) and full instructions.
Repairs Outside of Warranty
Because VAUDE emphasizes durability and repairability, we may still offer paid repair or spare part options if your issue is not covered under warranty.
Policy Updates
This policy may be updated periodically, but changes will not reduce warranty coverage or your rights for products already purchased.